We have this application called invincea. Its basically a sandbox software for browsers. The application can just randomly malfunction and cause the browser not to open correctly. We have a VB script built that we push out from altiris. This works fine and fixes the issue.
However, since we have such a massive amount of tickets and some of these issues can sit for days and not get attention I was looking to see if it was possible have this issue autofix itself
My thoughts are:
Create a custom event log for this one error. When error is detected run a script that will resolve the issue. The script would need to shut the application down and run the fix. Once fix is run, restart the application
In my mind this seems pretty simplistic and something that could be done for may application specific issues that always have the same error code.
Some issues are: There are no local admin rights for users. Altiris runs the job as the system.
I have little scripting ability at this point and am not sure where to start. I want to get my hands on the VB script, but that is proving a challange.
Generally these fixes and jobs are created by others in other groups. But I would like to be proactive and just try and solve this on my own. So I am here looking for suggestions to see if its something that’s possible.
submitted by /u/jeffreynya
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